Refunds & Cancellations

PhoneRemind sells personal reminder-call subscription plans and optional call-credit top-ups for users in India. Current plan names, call allowances, and prices are listed in Indian Rupees (₹ / INR) on the Pricing page at /pricing.

You can stop new reminder calls and WhatsApp billing messages at any time by sending STOP in WhatsApp, pausing calls from your reminder controls, or emailing founder@ringdue.com from the number or email linked to your account.

Cancelling stops future renewals and new paid usage. It does not automatically erase historical call or payment records that we must keep for fraud prevention, tax, or dispute handling.

• Send STOP in WhatsApp to pause calls and marketing-style account messages.
• Use /delete-account to request account and reminder-data deletion.
• Email founder@ringdue.com with subject “Cancel PhoneRemind plan” and your WhatsApp number.

Monthly Plus and Pro plan charges are for access to reminder-call credits during that billing period. If you cancel mid-cycle, remaining unused days in the current paid period are generally non-refundable once reminder-call service has been available to your account.

If you were charged in error, charged twice for the same period, or could not use the service because of a confirmed PhoneRemind outage that prevented reminder calls from being placed, email founder@ringdue.com within 7 days of the charge. We will review payment logs and, where a refund is due, initiate it to the original payment method.

One-time call-credit packs are consumable digital credits. Unused credits remain on the account until used or the account is deleted. Refunds for unused top-up credits are considered only when the purchase failed to credit the account, was duplicated, or was unauthorized.

Approved refunds are initiated within 5–7 business days after we confirm eligibility. Your bank, UPI app, or card network may take additional time to show the credit. Refunds are processed in INR to the original Cashfree / payment instrument when possible.

Before opening a chargeback, contact founder@ringdue.com so we can check the payment and account state. Unresolved payment disputes may pause reminder-call delivery on the affected account until the case is closed.

Email founder@ringdue.com with your WhatsApp number, payment reference or approximate payment time, and whether you need a cancellation, refund review, or both. You can also use /contact and /support.